Returns Policy:

If you are unhappy with your recent purchase, you have 28 days from purchase to return to us for a refund or exchange - any items must reach our returns department within 28 days of purchase for any problems or concerns with merchandise. Please fill out the returns form or download one here and return the item/s in an unworn & re-sellable condition to the following address:

OOS Retail LTD, Unit 8 Newbridge Trading estate, Bristol, BS4 4AX.

Returns must reach our returns department within 28 days of purchase date for any problems or concerns with merchandise. The goods should be returned in their original, undamaged packaging with both the printed receipt and return form for a refund or exchange.  All exchanges dependent on existing stock.

Under these circumstances we cannot refund any postage charges with the exception of faulty or incorrectly shipped items *, accept any returns of underwear, accept items that aren't in their original packaging or not in a re-sellable, like new condition. (*This includes the cost of delivery for any items sent under a Free Delivery upgrade)  

If you believe the product you received is faulty please contact our customer service department and provide a description and picture of the fault.

All customers should receive tracking details upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to Dixxon UK at the company's expense. The customer will be notified of said return by a service representative.

Dixxon UK will not issue refunds for any difference in price on items purchased before the start of any sale. Orders placed at retail price, will have any exchange/refund option available, while those purchasing at a sale price are considered final sale. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price.

Dixxon UK cannot offer refunds on swimwear/underwear briefs if the original packaging and/or hygiene seal has been removed. This does not affect your statutory rights.


Please contact if you have any questions.