How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Or check out our size guide for full info on all sizing

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

Please see our Returns page for full return and exchange information.

Why don't you have any flannels in stock? My size is sold out. When will it be coming back?

All of our products are limited production runs, so when an item sells out we do not restock. Due to the limited nature of our products, there are many times where we have low or no inventory, and it is very common for us to sell out of an individual colourway even within the first 30 minutes of its release.

We always recommend getting on our site 5-10 minutes before a release and adding the item as soon as it goes live to ensure you get what you want in your size.

Why don't you carry tall sizes in your short sleeve shirts?

The tall factor of our products resides in the sleeve length. For flannels it works because we’re able to add an extra 3 inches to the long sleeves and it makes a significant difference.

Short sleeves are a different story. With that being said though, we are known to have longer length than most brands to accommodate for taller men.

Shipping

We use Royal Mail, DPD and DHL dependent on shipping location. You’ll be shown available shipping options and asked to select a delivery method during checkout.

How much does your shipping cost?

Please see our delivery page for a full list of shipping costs.

Do you offer free shipping?

We offer free UK shipping on orders over £75 - Please see our delivery page for a full list of shipping costs.

Do you ship international?

We currently ship to the UK and most of Europe for a full list of the countries we ship to please  see our delivery page.

How long will it take to get my order?

This will depend on which shipping service you selected at the checkout, please see our delivery page for a full list of shipping timings and costs.

Returns/Exchanges/Refunds

What is your return/exchange policy?

Please see our Returns page for full return and exchange information.

Uses and Recommendations

What's the best way to know about upcoming releases?

We are very active on Instagram and Facebook, and we highly recommend signing up for our newsletter for regular email updates.
Installing our app and enable push notifications to receive updates on the lastest releases, sales and promotions.

We do NOT spam, share, or sell any information and we very rarely send emails outside of alerts for new products and when you leave items in your cart.

What is so special about your flannels? What's the "hype"?

We design our colourways from scratch rather than using standard off the bolt fabric. Our attention to detail includes fabrics that will not shrink, wrinkle, or fade - resulting in the very best flannels on the market, at an affordable price.

We stock up to 5X on all of our button downs and include select tall sizes to accommodate nearly every body type. We add extra length in the body and sleeves, standard, which is perfect if you ride motorcycles. We also include hidden collar stay buttons on EVERY button down shirt we make - this includes work shirts, party shirts, dress shirts, flannels, etc. - they all come standard with the feature to keep your collars locked and straight.

Question

Answer

Product Info

Will my flannel shrink?

It will not shrink. We suggest that you machine wash in cold water with like colours and hang dry or, use the lowest heat temperature possible in a dryer.

Why don't you carry tall sizes in your short sleeve shirts?

The tall factor of our products resides in the sleeve length. For flannels it works because we’re able to add an extra 3 inches to the long sleeves and it makes a significant difference.

Short sleeves are a different story. With that being said though, we are known to have longer length than most brands to accommodate for taller men.

Get in touch

Have questions about your order, or a general enquiry?